Privacy Policy

Privacy Policy

Last updated: April 26, 2025

This Privacy Policy describes how Lomani (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit or use our website perfume.uae (the “Site”) and our services (collectively, the “Services”). It also outlines your rights under the laws of the United Arab Emirates, including the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: Name, phone number, email, address

  • Order details: Billing and shipping information, order history, payment method (processed securely by third-party providers)

  • Account information: Login credentials, preferences

  • Device and usage data: IP address, browser type, interactions on the Site

  • Marketing and communications: Your preferences and responses to promotions

  • Customer support: Messages, reviews, inquiries

2. How We Use Your Information

We use your personal data to:

  • Fulfill orders and process payments

  • Provide customer support

  • Improve and personalize your experience

  • Communicate with you about orders, promotions, or important updates

  • Detect and prevent fraud and unauthorized access

  • Comply with applicable laws and regulations

3. Legal Basis for Processing (PDPL Compliance)

We process your data in accordance with the PDPL. The legal bases for processing include:

  • Your consent

  • Processing necessary for contractual performance

  • Compliance with legal obligations

  • Our legitimate interests, provided they do not override your rights

4. Sharing Your Information

We may share your data with:

  • Service providers (e.g., Shopify, payment processors, logistics companies)

  • Marketing partners, if you have consented

  • Government authorities, if legally required

  • In case of a business transfer, such as a merger or acquisition

We do not sell your personal data. We also do not process or disclose sensitive personal data without your explicit consent.

5. International Data Transfers

Your information may be transferred outside the UAE, including to countries that may not offer the same level of data protection. Where this occurs, we ensure appropriate safeguards are in place, such as contractual clauses or equivalent legal mechanisms.

6. Your Rights Under UAE Law

Under the PDPL, you have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw your consent at any time

  • File a complaint with the UAE Data Office if you believe your rights are being violated

We may require verification of your identity before responding to your request.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable basic functionality of the Site

  • Analyze traffic and user behavior

  • Personalize your shopping experience

  • Deliver targeted advertisements (only if you consent)

You can manage your cookie preferences via your browser settings. Blocking cookies may affect some features of the Site.

8. Data Security and Retention

We take appropriate security measures to protect your personal data. However, no system is completely secure. Please keep your credentials confidential and notify us immediately of any suspected breach.

We retain your information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

9. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us to have it deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or business changes. Updates will be posted on this page with a revised “Last Updated” date.

Refund Request